Education- I graduated from the Odesa National Low Acadamy (Ukraine) where, in addition to studying law, I gained extensive knowledge in such fields as:
- politics and history,
- psychology and sociology,
- philosophy and theology,
- culture and art,
- developed logical thinking,
- writing skills.
- I had an additional course in Internet marketing and business assistance where I gained knowledge and skills such as:
- SEO copywriting,
- SMM
ExperienceMy professional journey began in the call center of the telecommunications company Beeline in Ukraine, where I started as a customer service agent. After a year of dedicated work in customer service, I was promoted to manager of quality control of staff training.
In this position I:- conducted interviews,
- trained new coworkers,
- developed scripts and manuals for operators,
- gave feedback based on call monitoring.
- conducted customer satisfaction surveys and analyses.
- translations, writing, editing,
- moderating content and data annotation/labeling in temporary projects as a freelancer in parallel with my main job as Quality Control Manager in a Customer service outsourcing company.
Services
All services described below are offered in English, Portuguese, Spanish, Russian & Ukrainian
SEO copywriting
Writing all kinds of content such as:
- articles for sites and blogs,
- texts for landing pages,
- posts on social media,
- presentations for webinars,
- scripts for video,
- co-authorship of books research projects
Translating and adapting
My native languages are: Russian and Ukrainian
I am fluent in English and Portuguese and Spanish and translate from and into any of these languages.
I am fluent in English and Portuguese and Spanish and translate from and into any of these languages.
Proofreading and Edditing
- Checking materials for spelling, grammar, punctuation, syntax, usage, consistency, and brand voice
- Checking the accuracy of all referenced facts
- Reviewing the content with an eye toward campaign, product, or brand consistency
- Pasting keywords (SEO adapting)
Curator and customer support
- Curation of students of online courses
- Answering questions and providing proactive customer outreach
- Handling customer complaints
Publications
Article for the website:
"Coinomi Review - How to Use Coinomi wallet"
"Coinomi Review - How to Use Coinomi wallet"
Article for the website:
"Buy Bitcoin - How to Buy BTC in India"
"Buy Bitcoin - How to Buy BTC in India"
Article for the website:
"Social trading - How to start making money?"
"Social trading - How to start making money?"
Article for the website:
"Social trading How to start making money?"
"Social trading How to start making money?"
Download instructions: "Instruções para baixar o aplicativo IQoption X apk"
Scripts and work manuals:
"Script for customer service English and Russian"
"Script for customer service English and Russian"
Contacts
+351 963263985
7libera7@gmail.com
7libera7@gmail.com
